CUSTOMER DEPARTMENT AND FAQ

Customer Service

Shipping & Delivery

Please note at this time our sewing patterns and other products are available as PDF downloads only. 

With the downloads each pattern has different options:

  • You can print "Trim" files as both A4 and US letter size on standard home printers. The patterns print out at full size and include all seam and hem allowances - you will need to trim them to assemble. These are multi-size.
  • You can print "No Trim Layered" files - choose between A4 size or US letter size. The layered option means you can choose to print a single size, or multiple sizes at once.
  • Some patterns I offer are marked as being able to be printed on A0 size paper.  A0 size is 841x1189mm or 33.1x46.8in. This size is similar to a traditional pattern. If you choose this option, you will need to save the download to a USB stick drive and take this to a print shop. Most print shops will allow you to email the files.
  • A new option is the projector-only files - thicker lines and a different layout allow for a "paperless" option.

PDF patterns will be sent to the email address given, and will be available immediately on your account if you have paid via credit card or PayPal under order history.

PDF patterns are sent through email and cannot be returned. If for any reason you are not happy with your purchase, please contact me so that we can resolve any issues - I want you to have a fantastic shopping experience.

If you have trouble receiving your pattern, please contact me. Make sure to check your spam or trash folders first.

Please make sure your computer has a PDF viewer before making your purchase as all sales are final, you will need Adobe Acrobat Reader to open the patterns.

You can download a free PDF viewer at www.adobereader.com.

Please contact us via our Facebook page, or email if you have any questions.

Payment, Pricing & Promotions 

What payment options are available?

When shopping online with TrishNewbery you can pay by credit card via PayPal. 

What is PayPal?

PayPal is a service that enables you to pay or send money without revealing your financial information.  For full details please see www.paypal.com.

How do I use a promotion code?

Occasionally you may receive a promotional code from us. You can use the promo code at the checkout. Look for the box which says 'Enter promo code'. Simply type your code in there and click the "go" button to apply the promotion to your order.  

 

Viewing Orders

If you wish to view your order progress at any time simply login to "My Account" for up to date information.  Alternatively please feel free to contact me via email or on my Facebook page.

Updating Account Information

By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account, and more. Once an account is created simply login and change your details. If you prefer contact us by email and we will be happy to help you with this.

FAQ - Frequently Asked Questions

Q: What is a PDF sewing pattern?

A: A PDF sewing pattern is a sewing pattern you can buy online and then download to your computer.  You print them out on your home printer - use draft settings to save ink - sticky tape or glue stick the pages together where the page joins are marked, and then cut out your pattern piece just like a traditional tissue pattern.  Alternatively choose the print shop option - you will need to save the file to a USB disk and take to a print shop with a wide format printer for printing out just like a traditional pattern - but it will be printed on sturdier paper.

Q: Will my home printer be able to print this?

A: Yes, our patterns are made to support printing on both A4 and US letter size paper.

Q: Can I have this pattern printed like a normal pattern on big paper?

A: At this time we do not post out physical patterns.

Some of our patterns are offered in traditional A0 format.  A0 size is 841x1189mm or 33.1x46.8in. Just contact your local printshop and ask if they can help.

Q: How do I get an A0 pattern?

 A: An A0 pattern is similar in size to a traditional paper sewing pattern.  It is the size engineers tend to use for blueprints. 

The A0 Copy Shop option PDF file is meant to be printed on a large printer called a plotter on larger size paper. If you choose this option, you will need to save the download to a USB stick drive and take this to a print shop.  I suggest you ring in advance to check that they can print architect type plans. The cost should be less than approximately (NZD) $7 per page.  They may also offer the option of emailing the file.  For most of the patterns this option will be only one or sometimes two pages.

Q: Why should I buy a PDF pattern?

A: Sewing patterns in a PDF downloadable format have both positives and negatives to them.

On the good side, it gives you instant access - you can purchase spontaneously and have the pattern available immediately, which means no waiting for the pattern to arrive, and no expensive shipping charges!  Just store until you are ready to print.  PDF patterns are also cheaper than traditional tissue paper patterns, the home printer paper used means they are stronger and will not tear easily with multiple use, and if you want to experiment with the pattern, the original is always available for you to re-print if necessary. Are you making dresses in multiple sizes?  Simply print a pattern for each size. If you don't like the time aspect of assembling the pattern together, just choose the print shop option and the pattern can be printed at a print shop close to you in a similar size to a traditional tissue pattern.  Are you shorter or taller than average?  Simply scale with your printer. And by the way, all seam and hem allowances are included.

Q: Can you make a pattern for me?

A: Yes I can! Either just for you (more expensive), or if you are happy for it to be loaded to the website for anyone to buy it, it will be regular PDF pattern price.  This can be a regular full size pattern, posted, or a PDF downloadable pattern. If you have designed something you would like made into a pattern please contact me either with the contact form, email, or via my Facebook page.

Q: How long does it take until I get my email with the link to my product?

A: The email containing your confirmation and download link should arrive almost immediately to your inbox.  Sometimes PayPal may have delays or put a hold on your transaction.  Please do not hesitate to contact me via Facebook (it's faster) and I should be able to speed up the process.  If your link is not active within 6 hours please contact me.

Q: I checked out as a Guest - why I can't access the product I purchased?

A: You need to make an account to access product downloads.  Just make a new customer account, then contact us, and we will put your download into the "My Downloadable Products” section for you.

Q: Can I produce your patterns as garments to sell?

A: Yes, and please come back and buy more patterns from me - or ask for your own designs to be made as patterns.

Q: Will the pattern fit me?

A: As with all sewing patterns, follow the recommended fit guide to choose your size.  It is a guide only and as every figure is different, it is recommended you make a garment in a test fabric of similar weight to your final fabric to check fit before cutting into your good fabric.  Whilst we take every care possible with the patterns, we will not accept liability for errors in cutting or fit.

Q: The link to watch the free video doesn't work in the shop

A: All videos, both free and paid, in the shop need to go through the checkout.  Free videos will show as $0. You need to create an account (you cannot checkout as "Guest"). Also check you have added the quantity of 1, then click "Add to Cart".

Q: Why won't my printed size check square measure correctly?

A: I work in the metric system, using centimetres (cm).  After the patterns are finished and correct I convert all measurements to imperial inches (in).  Sometimes the conversion is not exact so I use approximates.  My earlier patterns had a size check square as a good example of this.  10cm is actually 3.94 decimal inches which is otherwise known as 3 15/16".  As it is very close to 4" I said "10cm is 4 inches".  That has changed now - all patterns now are produced with both an accurate metric and imperial size check square.

Q: I just purchased a pattern but the confirmation email links are showing as expired

A: If you cancel a payment part way through, this can happen.  Also thanks to computers and the time it takes between paying for your order and your payment provider telling my system that it's paid for it sometimes just happens when the order gets stuck in "Pending".  Try to access the pattern you need by using the "Login" button at the top of the page, then go to "My Account", also at the top of the page.  This will take you to your details and on the left is a link to "My Downloadable Products"  This is where your order should be stored - and you can download the PDF's as many times as you need to.  If this doesn't happen,  or the PDF is not there,  just email me, or Facebook my page, and I will happily email you the files directly to your Inbox, and arrange for them to go into your account history.

Q: Do you have discount coupon codes?

A:  Sometimes, especially when I run competitions or giveaways in my Facebook group. Often new release patterns have a discount.  To find out about new pattern releases join my Facebook page or my Facebook Pattern Discussion Group so you are aware of the new patterns as soon as they are available, or just checkback often!

Q: I don't like having to trim the pages - can you make them print trimless to save time putting them together?

A: Just choose the "Layered No Trim Option" for your download.

Printing, Assembling, Storing (and Hanging) Your PDF Sewing Pattern

Q: How do I print, put together and store my pattern?

A: I have a video you can watch here